‘Msft *xbox Live Bill.xbox.com Wa’: And other Xbox charges on credit card

‘Msft *xbox Live Bill.xbox.com Wa’: And other Xbox charges on credit card
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Getting those Xbox charges off of your credit card

Yep, that’s what I saw on my credit card bill recently. Xbox charges. In fact, I saw three charges on my credit card from the transaction description above. Just from seeing it on my card, I could easily gather it had something to with A) Microsoft, B) XBox and C) Washington.

If you see these on your credit card, you’re probably pretty ticked off. Because if you’re like me, you don’t own an Xbox. You don’t play video games. And you have no idea why Microsoft would be charging you in the first place – I’m a Mac guy. So why would I have XBOX charges?

It was like any given day when I received my credit card bill. But once I saw a few charges in a row, I knew something was up. There were random charges from the same line right in a row. Here are the actual transactions from a screen grab I took a month ago:


Long story short, I called my credit card company. They quickly reversed the charges and investigated. However, today I noticed the reversal was reversed once again and added to my balance as valid charges. I was furious.

How I got rid of these fraudulent XBOX charges:

So this is what I did to solve this maddening issue of these XBOX charges:

  • I found this phone number 1-800-4MYXBOX on this website. Thanks to “Kevin” from Ionia, USA for posting it.
  • I thought I may have signed up for something without even realizing it, but chances are this is a phishing scam.
  • I spent a few minutes on the phone with the rep from XBox. I said I had no Microsoft LIVE login, or an XBox. So he searched the record from my credit card number.
  • He quickly found that a Microsoft LIVE account was created on July 7, 2011. And it was from an email account that I won’t mention here (for now).
  • I did a quick search and found the guy with the email is a ‘Gamer’ out of Glendale, Arizona. We’ll deal with him later.
  • But the rep gave me a Transaction ID number to give to my credit card company indicating this was definitely a case of fraud.
  • The rep cancelled the account and severed the connection to my credit card.
  • I called my credit card company back. No questions asked, they’re sending me a new card with a new number and crediting all the fees.

The XBOX charges that were billed to my credit card

So while it’s a pain to get a new credit card, I don’t want some Gamer in Glendale buying ‘virtual points’ for his gaming escapades. And that’s exactly what he was buying – you can learn about them here. The XBox rep said the guy bought the following:

  • 16,000 Microsoft Virtual Currency Points ($19.99)
  • 16,000 Microsoft Virtual Currency Points ($19.99)
  • 16,000 Microsoft Virtual Currency Points ($49.99)

I hope that got our guy from Glendale some sweet props in the ‘Zombie Slaughter Zone’ on level 25. Sigh.

Lessons learned from the XBOX charges

I consider myself to be pretty careful online and pretty savvy when it comes to identifying phishing scams. But it just goes to show, it can happen any time when you’re not ready for it. These XBOX charges were a real pain. It was a good lesson in checking my credit card account and fighting for what was right.


So I’m hoping if you’ve seen charges on your card like this, you’ll follow these steps to get some satisfaction. I hate scammers. And Karma is just waiting for our Glendale guy when he finishes level 25 with that smirk on his pathetic little face.

If you’ve had this problem in the past, please leave a comment. I’d like to track the source and see if my guy in Glendale isn’t abiding my the ‘Gamer’s Code of Conduct’.

Please post your story in the comments section below. They will help educate others who may have fallen victim to this ridiculousness. Thanks and good luck!

Are you a Discover Card customer? Check out why they’re sending Xbox scam victims to this website and giving out my phone number. If you have a Discover Card, please tell us your story below.

Josh Benson

Josh Benson writes about the web, technology, TV News and life in general. He's a self-admitted geek and loves being a Dad. He covers the day's news on WFLA-TV in Tampa, Florida. He struggles to learn code and work out but loves all things tech and web!

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